FAQ

PAYMENT METHODS
The Willows  currently accepts MasterCard, Visa, Discover, Amex, and Paypal payments.
SHIPPING & DELIVERY

The Willows ships via the US postal service. Shipping charges are calculated upon the weight of the items within your order, the shipping method you choose, and your location.

Most orders will be shipped within 48 business hours, if items are available, and you are unable to make changes to an order once it has been packaged. Orders cannot be canceled once they have been shipped. You may however refuse the package, and upon its return receipt we will credit you for the merchandise. Shipping fees and any return shipping costs will still apply.  If you live in Davidson County, TN or surrounding areas, select Local Pickup as your shipping method and contact us.  We will make arrangements to meet you somewhere to deliver your order.

 

PRIVACY POLICY

The Willows does not share customer information including emails, phone numbers, or postal mail addresses with anyone. It is not our policy to spam your email address, nor do we send unwanted postal mail. Any batch emails sent out will be only to notify customers of new or sale items as well as special offers and sales. At any time, a customer may opt out of receiving such emails, the quickest way is to click the unsubscribe button at the bottom of the email.

 

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info@theenchantedwillows.com